Last updated: 20th March 2025
Community Connection CIC (“we”, “our”, or “us”) is committed to
protecting your personal data and respecting your privacy. This Privacy Policy explains how we
collect, use, and protect your personal information in accordance with the UK General Data
Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance from the Information
Commissioner’s Office (ICO).
What Information We Collect
We may collect and process the following types of information:
- Personal Information: Name, email address, phone number, address, organisation, job title, and
any other details you provide voluntarily through forms, email, phone, or in-person communication.
- Booking & Event Data: If you book a place at an event or activity, we may collect relevant
information for that purpose, including accessibility or dietary requirements.
- Technical Data: IP address, browser type, device type, operating system, and usage data such as
pages visited or time spent on the website.
- Cookies: We use cookies to improve site functionality and gather analytics. See our Cookie Policy
for more details.
How We Use Your Information
We use your data to:
- Deliver community services, events, or activities you’ve requested
- Communicate with you about your enquiry or booking
- Share updates via email if you’ve subscribed (you can unsubscribe at any time)
- Monitor and evaluate impact and reach (anonymised reporting)
- Comply with our legal and safeguarding obligations
- Improve our website and services
Lawful Basis for Processing
We only collect and use personal data when we have a lawful basis, which may include:
- Consent: When you opt in to receive updates or newsletters
- Contract: When processing bookings or services you request
- Legal obligation: Where required to comply with the law
- Legitimate interests: For evaluating and improving our work, provided your rights do not override
those interests
Sharing Your Information
We do not sell your personal data. We may share data with:
- Trusted service providers (e.g. email platforms, event booking tools)
- Public bodies or funders (for reporting, where anonymised where possible)
- Regulatory or legal bodies if required by law (e.g. safeguarding, ICO)
All third parties we work with are required to respect your data and process it in accordance with the
law.
Data Retention
We keep personal data only for as long as necessary to fulfil the purpose we collected it for,
including satisfying legal or reporting requirements. Typically:
- Contact/enquiry data: up to 2 years
- Booking data: up to 6 years (in line with financial records)
- Mailing list subscriptions: until you unsubscribe
Your Data Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain types of processing
- Withdraw consent where it was given
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re unhappy with how we
handle your data
You can exercise your rights by contacting us at:
Email: [Insert contact email]
Link: ICO Website: https://ico.org.uk/
Changes to This Policy
We review this Privacy Policy regularly and will update it if necessary. The most recent version will
always be available on our website.
Contact Us
For any questions or concerns regarding this policy or your data, please contact:
Community Connection CIC
Email: Email: [Insert email address]
Data Security
We take appropriate technical and organisational measures to keep your data secure, including
encryption, secure servers, and staff awareness training.
Cookies and Analytics
We use cookies to improve user experience and gather anonymised visitor statistics via tools like
Google Analytics. You can adjust your browser settings to refuse cookies. See our Cookie Policy for
more info.
Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy
practices or content.